Frequently Asked Questions
Find the perfect fit at Artisan West with studio, one-, two-, and three-bedroom apartment homes, including select townhome-style layouts featuring private patios or balconies and renovated interiors. Whether you're relaxing by one of the resort-style pools, spending time with your pet at the dog park, or gathering with friends outdoors, the community is designed to complement your lifestyle. Located in Houston's Westchase area, you'll enjoy easy access to shopping, dining, entertainment, and major employment centers.
Homes do not include private yards; however, each home comes with a private patio or balcony. Residents can also enjoy our well-maintained community courtyards.
We offer agent-guided tours (Monday to Saturday). Schedule your tour online at your convenience or give us a call.
Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.
Applicants must provide 2 months pay stubs, offer letters, tax statements, or bank statements as proof of income. All income documents must be uploaded as PDFs within the application. Everyone 18 years or older is required to complete an application and upload a valid government-issued ID.
Applicants must demonstrate a gross monthly income of at least 2.5 times the tenant-paid rental amount less any concessions or incentives.
No. Subleasing is not permitted.
Yes. All residents are required to maintain renter's insurance with a minimum liability coverage of $250,000 throughout the lease term.
Residents will receive a renewal notice 90-days in advance. Residents can access the resident portal to review renewal options, make their selection, and sign lease documents electronically.
No. Our community does not offer affordable housing.
Yes. Artisan West charges a $60 application fee per applicant and a $150 administrative fee per home. A security deposit starting at $500 is required and is based on credit screening results. Additionally, the property offers security deposit alternative options for qualifying applicants.
Yes. There are services available to help make the moving process easier and we are always here to direct residents in the right direction.
To break your lease, we require a 60-day notice and a lease-break fee that is equal to 2 months of rent and repay any move-in concession (if one was applied).
Residents are required to provide a 60-day written notice.
Residents must submit a 60-day written notice and forwarding address before move-out. Residents are responsible for shutting off utilities, fully vacating and cleaning the apartment, and returning all keys, remotes, and fobs to the office.
Security deposit refunds are processed within 30 days after move-out, in accordance with your lease and state guidelines.
Security deposits begin at $500 and are based on credit screening results. The required deposit amount is due at move-in.
Water, sewer, and trash are billed separately, though charges appear on your rent ledger each month. Valet trash is a required service at $30 per month, also paid with your rent. Electric, cable, and internet are set up and paid directly through your chosen providers.
Residents are welcome to choose their preferred internet service provider. Options include providers such as AT&T and Xfinity.
All rent is paid online through the BILT Rewards portal. You can make one-time payments or set up recurring payments for your convenience with your debit/credit card or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval.
Review the cost estimator for a list of current fees on our floor plans page: https://www.artisanwestapartments.com/floorplans
Yes. Parking is available on-site with a valid parking permit. Each home includes one parking permit per person on the lease. Please note that vehicle registration must be submitted and approved prior to receiving a parking permit.
Yes. Artisan West offers reserved parking spaces for $50 per month, based on availability.
Guests are welcome to visit Artisan West. Stays longer than three consecutive days require prior written approval and may not exceed six total days per month.
No. We do not offer EV charging stations on-site at this time.
We love our pets at Artisan West! For details on our pet policy, please visit: https://www.artisanwestapartments.com/amenities
Yes. We require a one-time fee of $250 per pet (max of 2) and a $250 refundable deposit per pet. Additionally, there is a monthly fee of $25 per pet per month. For additional details on our pet policy, please visit: https://www.artisanwestapartments.com/amenities
Breed restrictions apply. For additional details on our pet policy, please visit: https://www.artisanwestapartments.com/amenities
Artisan West offers a spacious, off-leash dog park for our furry friends.
Our community offers a thoughtfully curated selection of amenities designed to elevate your everyday living experience. Enjoy features such as: a resort-style swimming pool, community playground, fully equipped business center, leash-free pet park and more. For a full list of community amenities, please visit: https://www.artisanwestapartments.com/amenities
Each apartment home is designed with features that support a comfortable and elevated living experience. Features may include elegant quartz countertops, built-in bookshelves, hardwood style flooring and private patios or balconies. For a full list of in-home features, please visit: https://www.artisanwestapartments.com/amenities
Select apartment homes at Artisan West offer in-home laundry including washers and dryers. The community offers three laundry facilities, as well.
No. There is no designated bike storage, but we do allow bike storage on patios.
Yes. All homes are fully-wired for immediate Wi-Fi service activation.
For your convenience, packages may be delivered directly to your home or a delivery location of your choosing. Please note that the leasing office is unable to accept or store packages on behalf of residents.
Yes. Explore the community and floor plans through our Virtual Tour page: https://www.artisanwestapartments.com/virtualtour
No. Furnished homes are not available. However, furniture and technology rental packages are available through our preferred partner: CORT Furniture Rental.
The community is located near several outdoor park areas, Star Cinema Grill in CityCenter and The Galleria. For additional local highlights, please visit: https://www.artisanwestapartments.com/mapsanddirections
Artisan West is located in the Westchase district of Houston and has everything you need to enjoy the amenities of city life along with the benefits of suburban living. For additional local highlights, please visit: https://www.artisanwestapartments.com/mapsanddirections
Additionally, the area includes access to several charter and alternative schools such as The Kindezi School West and KIPP Soul Academy.
Creating a sense of community is important to our team! We host regular resident events and offer exclusive partnerships with local businesses to enhance the community experience.
Yes. Quiet hours are observed daily from 10 pm to 7 am in accordance with local noise ordinances.
During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports are to be directed to the local law enforcement.
Artisan West is a non-smoking community.
Maintenance requests can be submitted online through the resident portal. To report maintenance emergencies, call the leasing office. 24-hour emergency maintenance is on-call to assist you.
Emergency issues—such as flooding, loss of AC in extreme heat, electrical hazards, or anything affecting safety—are handled immediately, 24/7. Urgent but non-emergency concerns (like appliances not working properly) are prioritized as soon as a technician is available. Standard work orders are typically addressed within 24–48 hours, depending on the order in which requests are received.
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Our team is always ready to answer your questions.